Privacy Policy

1. Who we are

Carebridge Home Care ("we", "us", "our") provides home support services across Leicestershire. We are responsible for the personal data we collect through this website (www.carebridgehomecare.co.uk) and during our work with you and the people we care for.

Questions about your data? Call us on 0330 133 0303 or use the contact form.

2. What we collect

When you contact us or submit an enquiry form:

Your name, email, phone number and postcode
Information about the care needs of you or your loved one that you share with us during conversations and consultations
Anything else you choose to tell us in a form, email or call

Automatically when you visit this site:

Your IP address, browser, device type and rough location
Pages you look at, what you click, how long you stay, and where you came from
Cookies and similar technologies (see section 5)

If you become a client:

Care plan information relevant to the support we deliver, and emergency contacts
Records of visits, observations and any incidents, kept securely
Billing details (we do not store full card numbers; the payment provider does)

3. What we do with it

UK GDPR requires us to tell you the "lawful basis" we rely on to use your data:

To reply to your enquiry and arrange consultations. Basis: we are taking steps at your request before entering into a contract.
To deliver and manage care services safely. Basis: contract. For health-related information, we also rely on the provision of health and social care (Article 9 UK GDPR).
To improve the website and our services. Basis: legitimate interest in running our business. You can ask us to stop at any time.
To keep records and meet our legal and tax obligations. Basis: legal obligation.

We do not sell your data. Ever.

4. Who we share it with

We use a small set of trusted suppliers to run the business. They only handle data on our instructions, under written agreements:

Netlify hosts this site and handles contact forms
Accounting, scheduling and care-records software we use to run rotas, invoicing and care notes
Healthcare professionals (GPs, district nurses, pharmacies, social workers) where this is needed to deliver safe care and with appropriate consent
Regulators and authorities where we are required to share information by law

We share only what is needed for the task. We may also have to share data to comply with the law, to protect a person at risk, or to defend a legal claim.

5. Cookies and tracking

Cookies are small files your browser stores. This site uses essential cookies to make the website work, and may use analytics cookies to understand how visitors use it.

You can block or delete cookies in your browser settings. Blocking analytics cookies will not break this site.

6. Where your data goes

Most of our suppliers process data inside the UK or EEA. Where a supplier processes data outside these areas, we ensure transfers use safeguards the UK government accepts (such as the UK addendum to the EU standard contractual clauses, or a country with an "adequacy" decision).

7. How long we keep it

Enquiries that do not turn into care: up to 12 months, then deleted. Sooner if you ask.
Care records: retained for the period required by health and social care record-keeping standards (typically at least 8 years after the care ends).
Invoices and accounting records: 6 years, as UK tax law requires.
Website analytics: up to 14 months.

8. Your rights

Under UK GDPR, you can ask us to:

Show you what we hold about you
Correct anything that is wrong
Delete data, where we are not legally required to keep it
Restrict or object to how we use it
Hand it over in a portable file
Withdraw consent, where consent was the basis

Call 0330 133 0303 or use the contact form and we will come back to you within a month.

If you are unhappy with how we have handled your data, you can complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk. We would much rather you let us fix it first.

9. Keeping your data safe

We protect your information with HTTPS encryption, password-protected accounts, role-based access for staff, and trusted suppliers. No online system is ever 100% secure, but we treat the data of the people we care for, and of their families, with the seriousness it deserves.

10. Changes to this policy

We may update this policy from time to time. The date below shows the latest version.

Last updated: 15 May 2026